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Privacy Policy

At Credita, we are dedicated to maintaining the confidentiality and security of our clients' information. This Privacy Policy outlines our commitment to protecting your privacy and explains how we collect, use, and safeguard the personal information you provide us.

  • Client Information: When you engage with Credita for accounting services, we collect essential personal details, including your name, phone number, email address, and relevant financial information. This allows us to manage your accounts effectively and tailor our services to your needs.

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  • Transaction Details: While we do not process full payments via our website, we may collect transaction details related to the services we provide for record-keeping and compliance purposes. Any payment processing is conducted securely.

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  • Service History: We retain records of your previous interactions and services to ensure consistent support and better understand your preferences.

How we use your information

  • Service Provision: Your personal information is primarily used to provide accounting services, communicate with you regarding your accounts, and ensure high-quality service delivery.

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  • Communication: We may use your contact information to send important updates, reminders, and to address any inquiries you may have.

Information sharing

  • Third-Party Sharing: We utilise various third-party cloud-based services to effectively manage our business and deliver our services to you. Additionally, we engage with a range of third-party organisations, such as accountants and HR support.

In every instance where we work with a third-party service or company, we commit to sharing only the minimum amount of information necessary for them to provide their services and meet our requirements.

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We conduct thorough due diligence on all our third-party suppliers to ensure their compliance with data protection regulations. This includes verifying that they maintain robust security measures for your data and adhere to appropriate data protection principles when processing the information we provide.

Data Security

  • Stringent Security Measures: Credita implements robust security measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

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  • Secure Transactions: While we handle payments securely, we prioritise the confidentiality and integrity of your financial information.

Data Retention

  • Limited Retention Period: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your rights

  • Access and Control: Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/

Withdraw consent and object to processing

Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom of the email. Otherwise, you can contact us, using the contact details below.

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If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us via dpo@credita.co.uk with your concerns.

Access your data

You have the right to inquire about the data we hold about you, how we process it, and to receive a copy of this information free of charge within one month of your request.

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To request any personal information we hold and process, please submit your request in writing or via email to dpo@credita.co.uk. We will need to verify your identity before providing the information, and we may reach out to you for further clarification to ensure we fully understand your request.

Changes to this policy

We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at https://credita.co.uk/privacy

More Information

For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk

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